Consumer information

An enquiry, prepared email or WhatsApp message does not create a contract. A contract is formed only when a specific offer is expressly accepted or an order is otherwise agreed as binding.

Scope, timing, price, materials, travel, payment conditions and any required external trades are agreed individually. Mandatory consumer and defect rights remain unaffected.

Right of withdrawal

If you are a consumer and conclude a service contract exclusively by distance communication or away from our business premises, you generally have fourteen days to withdraw without giving reasons. The period begins on the day the contract is concluded.

To exercise the right, inform us by a clear statement sent by letter or email: B & S Premium Installers, owner Bunjamin Ademi, Julius-Haerlin-Str. 14, 82131 Gauting, Germany, email b.ademi@hotmail.com. You may use the model form below, but it is not mandatory.

Sending the statement before the period expires is sufficient.

Effects of withdrawal

Following a valid withdrawal, payments received are refunded without undue delay and no later than fourteen days after receipt of the statement. The same payment method is generally used unless otherwise agreed.

If you expressly requested that the service begin during the withdrawal period, a proportionate amount may be payable for work completed before withdrawal. The right expires after full performance only under the statutory conditions.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. The former European Union Online Dispute Resolution platform was discontinued on 20 July 2025.

Complaints may be sent to b.ademi@hotmail.com or to the postal address stated in the legal notice.